In this role, you will:
·To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work
·To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate
·To answer all incoming HP phone calls if Premier Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO's voice mail
·To make sure HP gift redemption mechanics works smoothly
·To proactively identify sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied
·To back up PRO who is on leave or during lunchtime

To be successful in the role, you should meet the following requirements:
·Bachelor degree or above(recognized by the state)
·With 1-2 years' working experience, sales or customer service experience is preferred
·Good communication and selling skills
·Good understanding of Retail Banking and Wealth Management products and services
·Good spoken and written English
·Well organized
·With nice personality

Issued by HSBC Bank (China) Company Limited

Customer Development Officer  Post Date: 28 Dec 12 
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Customer Development Officer, Retail Banking and Wealth Management 
(No. of Vacancy: 5; Location: Shenzhen)
Some careers shine brighter than others.
If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
 
Retail Banking and Wealth Management
Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.
We are currently seeking an experienced professional to join this team in the role of Customer Development Officer.
 
In this role, you will:
To achieve pre-set sales targets of personal banking products;
To conduct needs-based selling activities through effective sales processes;
To project a professional image while conducting sales activities;
To promptly and effectively respond to customer enquiries, feedbacks and complaints;
To prepare and submit sales progress reports on a regular basis.

We are currently seeking an experienced professional to join this team in the role of Premier Relationship Officer. In this role, you will:
·To identify potential high value customers with large deposits, evaluate customer's need &cross-sell other product, such as Home loan (HML) &Capital Protected Investment (CPI)
·To support Senior Relationship Manager (SRM) in delivering high standard of professional service to ensure customer satisfaction. Establish good relationship with existing and walk-in customers
·To maintain service enhancement by assisting SRM in cultivating the Sales &Service culture, in ensuring the professional environment of the bank hall and handling difficult situations to customers' satisfaction
·To support SRM in implementing Sales &Service plan for the department. Ensures the targets set under Sales &Service programs are met
·To contribute to staff training and development

To be successful in the role, you should meet the following requirements:
·Bachelor degree or above(recognized by the state)
·About 3 years' related working experience
·Broad knowledge of full range of retail banking and wealth management products and services
·Mature and with commercial orientation
·Good interpersonal and communication skills
·Independent, sociable and able to work under pressure
·Good spoken and written English
·Good spoken Cantonese can be a plus
·Good team player
·Well organized

Issued by HSBC Bank (China) Company Limited