金融英才网提示您：凡招聘单位在招聘过程中向求职者提供收取押金、报名费、材料费、成本费等，且无法提供相关证明的，均有欺诈嫌疑，请求职者提高警惕。
汇丰银行（中国）有限公司杭州分行
Counter Services Officer 个人金融业务柜面主任
发布日期： 2007-08-17
工作地点： 杭州市
招聘人数： 若干
工作年限： 三年以上
外语要求： 英语 良好
薪水范围： 面议
学 历： 本科
接受简历语言： 中文和英文
职位描述：银行招聘网-www.yinhangzhaopin.com
Job Duties:
-To ensure high standard of service is delivered by monitoring counter staff performance and effective coaching.
-Monitor transactions over counter.
-To be familiar with PBOC and SAFE rules and regulations or any updates and effectively cascade this knowledge to subordinates.
-To support department sales strategy by developing counter staff service and sales mindset, maintaining customer relationship, retaining deposits and proactively referring potential customers to Banking Services Manager.
-To collect market intelligence and report customer feedback, usage, receptiveness etc.
Job Requirements:
-At least 3 years of operations and customer service management experience in personal banking;
-Bachelor degree holder or above;
-Good spoken and written English;
-Good understanding of PBOC & SAFE Regulations
-Good interpersonal and communication skills
-Detail-oriented and able to work under pressure
-Good team player
How to apply:
Please visit http://www.hsbc.com.cn/careers and apply online.
