Positions：Personal Relationship Assistant、Teller(Full time)

Personal Relationship Assistant

Job Duties:

   To handle all inferior HSBC Premier (HP) accounts and zero-balance HP accounts follow up work.
   To chase deposit from all Home Mortgage Loan (HML) customers with monthly average balance below the threshold for HML preferential interest rate.
   To answer all incoming HP phone calls if Personal Relationship Officer (PRO) is occupied and to be responsible for all messages HP customer leave in PRO’s voice mail.
   To make sure HP gift redemption mechanics works smoothly
   To proactively identity sales opportunities, cross-sell bank products and services most beneficial to customers, and individually complete sales process if all PROs are occupied.
   To back up PRO who is on leave or during lunchtime.

Job Requirements:

    Bachelor degree holder with at least 1-2 years customer service experience, ideally in financial industry
    Good communication and selling skills
    Good understanding of Personal Financial Services products / services
    Good spoken & written English
    Well organized
    Nice personality and presentable appearance