所属行业： 金融业(投资/保险/证券/银行/基金)
企业规模：1000人以上
企业性质： 外企独资 Senior HR Asst-Contact Centre详情
职位性质： 全职
有效日期： 2011年08月25日 至 2011年09月24日
招聘人数： 2 人
工作地点： 上海
Senior HR Asst-Contact Centre职位描述： 
  Job Duties
The role acts as the first HR contact point to resolve enquires and cases received.
1.Meet service performance standards by responding to the customer enquires in the form of telephone and written cases with care, efficiency and accuracy through high quality of customer services
2.Coordinate with the other HR colleagues to provide seamless HR services for the business lines..
Record cases in HR system in a timely manner
Guide customers through FAQ whenever appropriate
Ensure enquiries/requests are correctly interpreted and undertaken.
Monitor case progress closely for those routed to other provided groups
Acquire and keep knowledge updated
Maintain collaborative relationship with other HR team colleagues
Contribute to overall service quality improvement by sharing good practice, information and ideas for work improvement.

Job Requirements
At least 3 years’ HR experience with good knowledge of HR policies & procedures and labor laws and regulations is preferred.
Strong customer service mindset and proven customer service skills
Ability to build rapport with customers through phone
Ability to articulate thoughts & ideas in a clear and concise manner;
Confidence to influence and convince customers
Excellent active listener and probing skills
Excellent telephone manner
Strong problem solving skills
Proficiency in HR systems
Ability to work and cooperate in a dynamic environment and work under stress
Quick learner, self-motivated, hard-working
Good team player and open minded
A Bachelor’s degree in HR, business or related field
Excellent verbal & written English
 
汇丰银行（中国）有限公司简介

Headquartered in London, the HSBC Group is one of the world’s largest banking and financial services organisations with around 10,000 offices in 83 countries and territories. The HSBC Group is named after its founding member, The Hongkong and Shanghai Banking Corporation Limited, which was established in 1865 and has had a continuous presence in mainland China.

HSBC Bank (China) Company Limited is a wholly-foreign-owned bank solely owned by The Hongkong and Shanghai Banking Corporation Limited. Our distinctive combination of comprehensive market knowledge, familiarity with business conditions in different regions, and close relationships with Chinese trade and investment corporations, not only enables HSBC China to provide specialised China services, but also creates an environment where people can develop a professional banking career focused on China. Our significant global resources and local knowledge enable us to develop a market-leading service that is setting new standards in terms of professionalism, innovation, coverage and quality.

We’re looking for the business leaders of tomorrow to join us on this exciting journey. Because one thing is clear – if you are looking for a large range of career opportunities, a diverse and globally oriented culture and the chance to make your mark from day one, HSBC will definitely be a good choice for you.

汇丰集团，总部位于英国伦敦，乃世界规模最大的银行及金融服务机构之一，在世界83个国家和地区拥有超过10,000个分支机构。汇丰集团全称源于其创始成员，始于1865年并从未间断在中国服务的香港上海汇丰银行有限公司。

汇丰银行（中国）有限公司是香港上海汇丰银行有限公司全资拥有的外商独资银行。汇丰综合全面的市场知识、对不同区域业务条件的深刻了解，及透过与中国贸易和投资公司的紧密合作，我们不仅在中国提供了专业化的服务，而且为有志在中国银行专业发展的人士提供了良好机会。最重要的是拥有全球资源和本地智慧的汇丰，成功发展了多项领先市场的银行服务 — 为市场树立专业、创新和质量各方面的新标准。

汇丰中国热切期望未来的业务领袖加入我们这个激动人心的发展进程。最清楚的一点是，如果您正在寻找广阔而多元化的职业生涯，一个实现您万象雄心且面向全球经济高速发展的机遇，那么，汇丰银行正是您首屈一指的选择。

www.hsbc.com.cn/careers

企业网址： http://www.hsbc.com.cn/careers