Greeter SHH, Retail Banking and Wealth Management

(No. of Vacancy: 2; Location: Shanghai)

Some careers shine brighter than others.

If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.  

Retail Banking and Wealth Management

Retail Banking and Wealth Management leverages HSBC’s global retail banking expertise and wealth management capabilities to deliver a broad range of world-class retail banking solutions to millions of customers. Driving for growth in key markets around the world, the business comprises areas such as retail banking, wealth management, insurance and asset management, with a focus on customer-centric propositions and innovative and efficient distribution channels that will differentiate our customer experience and deliver market leading retail banking and wealth management solutions.

We are currently seeking an experienced professional to join this team in the role of Greeter SHH.

In this role, you will:

• To greet customers at the first point of contact as soon as the customer approach branch.
• To direct customers to relevant Customer Service Representative (CSR) / Customer Service Officer (CSO)’s desk. or answer customer’s simple enquiries if CSR/CSO is occupied.
• To handle all inferior Non HSBC Premier (NHP) accounts and zero-balance NHP accounts follow up work.
• To provide excellent service to customers through introducing appropriate banking services by understanding customer needs
• To provide assistance in queue management and branch merchandizing display.
• To back up CSR who is on leave or during lunch time.

To be successful in the role, you should meet the following requirements:

• Bachelor degree or above (recognized by the state)
• Good communication and selling skills
• Good understanding of Retail Banking & Wealth Management (RBWM) products and service
• Good spoken and written English
• Well organized
• Nice personality

You’ll achieve more when you join HSBC.

http://www.hsbc.com.cn/1/2/careers-cn

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Issued by HSBC Bank (China) Company Limited